FAQs
Welcome to the JeanieBox FAQ page! If you’ve got questions, you’ll likely find the answers here. Still need help? You’re always welcome to contact us directly.
What is your return policy?
We offer a 30-day return policy on all orders. If you're not completely satisfied with your purchase, simply contact us within 30 days of receiving your item, and we'll guide you through the return process. Items must be unused, in original condition, and returned with their packaging.
How can I track my order?
Once your order has been placed and processed, you'll receive a confirmation email with details of your purchase and a tracking reference. You can go to the JeanieBox website to track your order here.
How long does delivery take?
We aim to dispatch all orders within 7-14 business days. Delivery times vary depending on your location.
What payment methods do you accept?
JeanieBox accepts all major credit and debit cards, including Visa, Mastercard, and American Express. We also support PayPal, Apple Pay, and Google Pay.
I haven’t received my order—what should I do?
If your order hasn’t arrived within the estimated delivery window, please check your tracking link for updates. Still having trouble? Get in touch with our support team and we’ll be happy to look into it for you.
Can I exchange an item?
Yes, exchanges are welcome within our 30-day return window. Just reach out to us with your order number and the item you'd like to exchange, and we’ll walk you through the process.
📞 How can I contact customer service?
We’re here to help! You can reach our support team via email or through our Contact Us page. We aim to respond within 24 hours, Monday to Friday.